By joining KGV MICROFINANCE as a Business Partner / Channel Partner / Field Partner, the following Terms & Conditions shall apply:
1. Partner Appointment
Partner appointment shall be subject to the eligibility, verification, documentation and approval process prescribed by KGV MICROFINANCE. The Partner shall perform only those activities specifically authorized by the Company.
2. Nature of Relationship
The appointment of a Partner shall not create any right or claim of being a Director, Shareholder, Employee, Owner or Management Member of the Company. The relationship shall remain an independent business/working relationship.
3. Partner Responsibilities
The Partner may undertake customer sourcing, application assistance, KYC/document support, field coordination, customer communication and other activities specifically authorized by the Company.
4. Loan / Financial Services
Any application shall be subject to the Company's prescribed eligibility criteria, verification process and internal policies. The Partner shall not provide any assurance of guaranteed approval, fixed loan amount or any other unauthorized commitment.
5. Customer Protection
The Partner shall deal with customers fairly, respectfully and transparently and shall not provide misleading information, make false promises, exert undue pressure or impose any unauthorized charge.
6. Customer Documents & Data
Customer information, KYC documents and other records obtained by the Partner shall be used only for purposes authorized by the Company. The Partner shall maintain confidentiality and comply with applicable data protection requirements.
7. Brand & Logo
The KGV MICROFINANCE name, logo, brand materials, website content and other intellectual property shall be used by the Partner only with the prior authorization of the Company.
8. Money Handling
The Partner shall not receive, collect or accept any amount from customers without prior written authorization from the Company. Where the Company has prescribed an authorized payment process, the Partner shall strictly follow the same.
9. Commission / Incentive
The Partner may be eligible for commission/incentive based on eligible activities as per the Company's approved policy. The applicable rates, eligibility and payment conditions shall be determined by the Company from time to time.
10. Confidentiality
The Partner shall keep confidential all Company business information, customer data, software access credentials, documents, policies and other confidential information and shall not disclose the same to any unauthorized third party.
11. Compliance
The Partner shall comply with the Company's policies and all applicable laws, regulatory requirements and customer protection standards while performing activities on behalf of or in association with the Company.
12. Fraud & Misconduct
Submission of false documents, providing incorrect information, unauthorized representation, misuse of customer data, misuse of the Company's name or any fraudulent or unethical activity shall be treated as a serious violation and may result in appropriate action by the Company.
13. Audit & Verification
The Company shall have the right to verify or audit the Partner's activities, documents and related records as and when required. The Partner shall provide necessary cooperation and information.
14. Termination
The Company may suspend or terminate the Partner relationship in case of violation of these Terms & Conditions, fraud, misconduct, unauthorized activities, serious customer complaints or any other legitimate reason. Upon termination, the Partner shall immediately discontinue the use of the Company's name, logo and confidential information.
15. Non-Exclusivity
Unless otherwise agreed in writing, the Partner arrangement shall be non-exclusive, and the Company may engage other Partners or channels in the same or other areas.
16. Dispute Resolution & Jurisdiction
In case of any dispute, the parties shall first attempt to resolve the matter amicably. If the dispute remains unresolved, it shall be subject to the applicable laws and jurisdiction of the competent courts.
17. Acceptance
By registering or submitting an application to become a Partner of KGV MICROFINANCE, the Partner confirms that they have read, understood and agreed to comply with these Terms & Conditions.
KGV MICROFINANCE reserves the right to amend or update these Terms & Conditions from time to time in accordance with applicable laws and regulatory requirements.
